Developed by the British government, ITIL standards were designed to establish guidelines and a common language for operational processes such as change management and problem resolution, service ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

A 44-volume set of guidelines published by the British government 12 years ago may forever change the way IT is managed In the 1970s, when the American auto industry found itself under attack by ...

Proper standards of IT governance can help to align technology with complex business processes, and open the door to more effective outsourcing, by György Lengyel, managing director of AAM ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

Less than a quarter of UK IT chiefs have plans to seek accreditations based on Itil best-practice frameworks for IT management, according to a survey. Itil originated in the UK through what is now the ...

Victoria's State Revenue Office has become the first government agency in the world to gain IT Infrastructure Library (ITIL) certification for technology services, an achievement it says vindicates an ...