Google had a customer service problem on its hands. Shoppers who returned Nexus smartphones and tablets that they bought from the company’s online store failed to get a promised refund. E-mails and ...

Google and T-Mobile USA today reacted to hundreds of online complaints about the Nexus One smartphone and confusing customer support for the device, with a Google spokesperson characterizing the ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Complaints that typically go to the carrier now go to Google, which lacks sufficient customer support resources to handle the complaint volume Google support forums are awash with people looking for ...

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...