The last contact center slideshow that appeared here on No Jitter, Top Contact Center Stories of 2017, had the subtitle: "Artificial Intelligence Groundswell." If AI's importance to the future of ...
Today at its second-annual Google Next conference, Google Cloud introduced Contact Center AI, a solution that combines multiple artificial intelligence products with the aim of improving the customer ...
Users on Google Workspace Business, Enterprise, and Frontline plans can now access Google Gemini without switching to a personal email address. On Sep. 24, Google announced new features and expanded ...
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