Dr. Jim Kane addressed the Capability Maturity Model Integration (CMMI), ISO 9000, Information Technology Infrastructure Library (ITIL) and Six Sigma alternative frameworks for process improvement for ...

Understand the background and meaning of Six Sigma and the five steps of the DMAIC process improvement flow: Define, Measure, Analyze, Improve and Control. Discuss what "Quality" means and how to ...

“Process excellence is moving from a specialist function to a universal job requirement,” said Michael DiLeo, Director at MSI. “Our study shows that organizations want professionals who can reduce ...

TOBYHANNA ARMY DEPOT, Pa. --Employees here continue to incorporate Lean into work processes to continuously improve the depot's competitiveness and customer support, and lower costs. One method is to ...

One challenge for the business process movement has always been the tradeoff between deep analysis and improvement-oriented actions. Process analysis—understanding and measuring a process and the ...