Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023. But ...

The 5 Best Call Tracking Software (Low Spend, High Return) Your email has been sent Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking ...

DoubleClick Inc. has upgraded its Internet-based customer tracking software making it possible to simultaneously monitor response in multiple marketing channels: catalogs, direct mail, telemarketing, ...

KPMG Consulting Inc. knowingly misled CarsDirect.com about untested customer-tracking software that has cost the online auto store more than $50 million, CarsDirect.com said in a lawsuit. The suit, ...

Point-of-sale (POS) software is a digital system designed to help businesses process sales and manage transactions efficiently. It acts as the central hub where payments are completed, receipts are ...