If content is king then conversation just might be an outranking Emperor. In this age of digital transformation, it's easy to forget the importance of human-to-human interaction in business. However, ...

Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...

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Authentic customer voice becomes a shared system of record for business decisions NEW YORK--(BUSINESS WIRE)--January 20, 2026-- Deeto [ ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Ruth Zive It may sound ...

SANTA BARBARA, Calif., Oct. 17, 2023 /PRNewswire/ -- Invoca, a recognized leader in Conversation Intelligence AI for marketing and sales, today announced enhancements to its award-winning Signal AI ...

Dealing with conflict is no easy feat—especially when it’s coming from an upset customer. Whether it’s problems finding information on your website or frustrations with a particular product or service ...

That powerful idea comes from Melody Wilding, a human behavior expert, executive coach, and the author of Managing Up: How to Get What You Need From the People in Charge (Crown Currency, 2025). The ...