ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and ...

A Cincinnati-based consulting company is teaming with a local nonprofit to provide a unique call center staffing model that is designed to reduce turnover and unemployment.

Beth Sauerstein In 2004, Sauerstein won the “Contact Center Consultant of the Year” award for her ability to quickly transform struggling client centers into thriving customer care organizations. Two ...

Customer Operations Performance Center, a consultant for call centers in Amherst, has opened an office in Singapore to focus on the Asia Pacific region, the company announced.