The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar Clients expect ...

BNY Mellon has appointed Douglas Shulman as senior executive vice president and global head of client service delivery. Shulman has also joined the firm’s executive committee. In his new role, he will ...

KPMG Workbench is an open, interoperable AI platform, developed on Microsoft technology and with their support, that is empowering KPMG professionals with the support of trusted, intelligent AI agents ...

TORONTO, Dec. 17, 2025 /CNW/ - McMillan LLP today announced the firmwide adoption of Legora, a leading AI platform for legal professionals, marking its continued commitment to innovation, client ...

Digital transformation has improved many processes including operations, business efficiency, research and development, supply chain management, customer service delivery and more across many ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Despite Nigeria’s huge customer base, leveraging on quality service delivery culture to build brand equity remains a herculean task for most businesses. But The Workplace Centre Limited (TWPC), a ...

FLORHAM PARK, N.J. and SANDY, Utah, Oct. 21, 2020 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today unveiled its state-of-the art ...

The Corporate Affairs Commission has pledged to improve on its customer service delivery. Giving this assurance was the Director, Customer Care, Lady Azuka Azinge She spoke at a forum to mark the ...