An effective CX program depends in no small part on having the right manager in place to lead the way. An effective customer experience program depends in no small part on having the right manager to ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Origin Acoustics has announced the promotion of Miranda Grantham to national sales director and the appointment of Geena Sanchez as its new customer experience manager, strengthening its commitment to ...

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Andrew Calangelo has been promoted to senior influencer marketing manager, taking leadership of BibRave’s influencer and ...

Adobe announced new Adobe Experience Manager capabilities that endeavor to combat recurring customer experience management issues. This week, Loni Stark, vice president of strategy and product at ...

Origin Acoustics, a leading manufacturer of architectural loudspeakers and electronics, proudly announces the promotion of Miranda Grantham to National Sales Director and the appointment of Geena ...

Hearsay product utilization increases 3X during pandemic across digital communication channels between advisors and clients Salesforce Ventures takes on a minority stake in Hearsay Hearsay’s compliant ...

SPRINGFIELD, Mo.--(BUSINESS WIRE)--Classy Llama, a leader in digital consulting, ecommerce, and integration solutions, announces the addition of Adobe Experience Manager (AEM) to its growing expertise ...