AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

A company may deliver valued products and services, but how does the customer perceive the entire journey, from registering the need to receiving the final deliverable? Across hundreds of B2B brands, ...

The future of B2B CX is set to be defined by innovative solutions that ... fostering deeper connections and enhancing customer satisfaction. Similarly, AI-driven chatbots and virtual assistants are ...

Despite advances in digital commerce, many B2B sales processes remain bogged down by inefficiencies that hinder growth.

For B2B companies, providing a robust and intuitive ... businesses can unlock a wealth of benefits, from improved customer satisfaction and increased efficiency to enhanced operational agility ...

The fact that the B2B relationship is between ‘peers’ means that the language used can be more technical and professional, ...

Customer Satisfaction Scores (CSAT): This metric shows ... AI presents a powerful opportunity to reshape B2B customer engagement, providing tools that enhance personalization, communication ...

We had to design a competitive pricing strategy without sacrificing customer satisfaction ... themselves as partners instead of just another B2B customer. “The way we present our brand allows ...

BigCommerce (Nasdaq: BIGC), a leading provider of open, composable commerce solutions for B2C and B2B brands and retailers, today unveiled innovative enhancements to its B2B products designed to help ...