Discover what most teams miss when rolling out support automation, including change management, data readiness, human ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Covid-19 continues to impede business operations across the globe. Businesses are continuously adapting in anticipation of the new normal. Many organizations tackled the health crisis by offering high ...

Opinions expressed by Entrepreneur contributors are their own. Process automation is the key to performing a range of business processes in the age of digitization. Over time, processes have become ...

Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for ...

Silverback AI Chatbot has announced an expanded emphasis on its AI Assistant feature, reflecting the growing role of automated conversational systems in managing digital interactions across websites, ...

Overview: Low-code automation platforms are driving workflow efficiency and integration across industries.Tools like Power Automate, Appian, Zapier, Make, and n ...

According to the site, the “Xbox Support Virtual Agent” is part of a bigger plan to apply AI to Xbox. “The prototype makes it easier and quicker for players to get help with support topics using ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Lately, I’ve been asked a lot about digital customer support ...

Big mobile game companies like Jam City and Glu Mobile have used Helpshift‘s automated tech support solutions for mobile games over the years. But under new partnerships with Unity and Discord, ...

NetWare support packs, as you know, are not my favorite topic. But now Novell may have found a better way for you to apply them. Currently in public beta test is ZENworks for Servers 2: NetWare ...