Sony has claimed it should have been performing internal tests of Concord earlier than it was to spot the mistakes that led to its disastrous launch. Speaking during a Q&A session part of its latest Q2 financial earnings call,

In regards to avoiding future problems in in wake of pulling Concord offline for good, Totoki-san revealed that they “probably need to have a lot of gates, including user testing or internal evaluation, and the timing of such gates. And then we need to bring them forward, and we should have done those gates much earlier than we did.”